Showcased at Agentforce World Tour Tel Aviv, this video highlights how AllCloud partnered with real estate leader Tidhar Group to deploy an Agnetic AI solution by deploying Salesforce Agentforce AI agent. The solution automates ticket tracking, data retrieval, and system updates, transforming their high-volume customer service.
The Challenge: Tidhar Group’s service teams were strained by an immense volume of daily inquiries,
The Solution: AllCloud implemented an autonomous AI agent with Agentforce that instantly identifies customer needs, summarizes tickets, tracks statuses, and updates backend systems in seconds.
Massive Time Savings: Operational workflows that previously took hours to resolve are now completed in just a few minutes.
Empowered Workforce: By offloading repetitive administrative tasks to the AI agent, service representatives can focus on delivering a more human, accurate, and high-quality customer experience.
The Future of Business: Agentic AI is actively shifting from a novelty to a necessity, fundamentally changing the rules of operational efficiency.
In this highlight from the Agentforce World Tour Tel Aviv, Ronit Rubin President EMEA, AllCloud, and Fanny David ,CIO, Tidhar Group discuss their recent collaboration. Facing an immense volume of daily service inquiries, leading Israeli real estate company Tidhar Group partnered with AllCloud to implement a custom Salesforce Agentforce solution.
The smart AI agent instantly understands customer needs. Furthermore, it summarizes support tickets, tracks statuses, and updates backend systems automatically. As a result, processes that used to take hours now take just a few minutes. Therefore, service representatives can focus on delivering a more human, accurate, and effective customer experience.
Watch the video to learn more about the raw power of Agentic AI. Ultimately, this innovative technology is completely changing the rules of the game. For more technical details on the underlying platform, visit the our AI solutions for Salesforce.