How LoanPro and AllCloud Built an AI-Powered Interface on AWS to Drive Efficiency

Learn how LoanPro partnered with AllCloud and AWS to build an AI-native summary interface and chat component, transforming raw data into clear borrower stories and boosting operational efficiency by reducing customer call lengths by up to 15%.

• AI-Native Narrative Generation: See how the new platform turns raw data into an immediate, cohesive story about a borrower’s choices, payment history, missed payments, and fees, enabling servicing agents to quickly understand the account context.
• Conversational Interface: Discover how the built-in chat component allows agents to “talk to the loan” to fetch information rapidly while simultaneously ensuring a compliant accounting of all agent interactions with the software.
• Measurable Operational Efficiency: Learn how these new AI tools have driven significant performance metrics, reducing overall customer call lengths by up to 15% and lowering internal ticket volumes.
• Collaborative Ecosystem Innovation: Understand how LoanPro’s long-standing, cloud-native relationship with AWS led to an invitation to the AWS Innovation Lab, where they partnered with AllCloud to design a solution tailored to the financial ecosystem.

When you think of the loan servicing experience, you probably picture customer service agents navigating mountains of raw data while managing anxious borrowers on the phone. You probably don’t think of intuitive, real-time storytelling. For many lenders, financial ecosystems can be notoriously complex, and helping an agent quickly organize and decipher a borrower’s complete payment history, missed payments, and returned fees during a live call remains a major hurdle.

LoanPro is a modern, API-first loan management software that automates the entire loan lifecycle from origination to payoff. Founded in 2015, the platform allows financial institutions, auto lenders, and credit providers to automate workflows, process payments, underwrite applications, and manage collections.

Lenders navigate vast amounts of raw data inside their platforms, making it difficult for customer service agents to quickly pull meaningful context during live borrower calls. Agents struggled to efficiently organize account details, resulting in longer times to resolution as they manually navigated systems to understand a borrower’s full history, choices, missed payments, and return fees.

Through the AWS Innovation Lab, LoanPro partnered with AllCloud and AWS to leverage large datasets and build AI directly on the cloud platform. Together, they created an AI-native summary interface equipped with an interactive chat component. This solution instantly transforms disjointed raw information into a clear borrower story, allows agents to “talk to the loan” to rapidly surface critical details, and maintains a fully compliant accounting of all agent software interactions.

Implementing these generative AI tools has delivered significant operational impact:

• Reduced Call Times: Overall customer call lengths have been cut by up to 15% for agents utilizing the new tool compared to those without it.
• Increased Operational Efficiency: The 15% reduction in call handling times frees up critical operational resources that lenders can redeploy elsewhere in their business.
• Decreased Support Burden: Internal ticket volumes have decreased as lenders leverage the tool to resolve use cases directly.
• Compliant Interactions: The platform maintains a compliant accounting of every action and interaction an agent makes within the software while communicating with a borrower.