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Business Application Administrator
About The Position
About AllCloud
AllCloud is a leader in amplifying organizations’ cloud potential through AI. With a track record of hundreds of successful migrations and implementations across AWS and Salesforce, AllCloud has developed strategies and solutions that enable businesses of all sizes to remain at the forefront of innovation.
AllCloud is a leader in AI-led professional and managed services. As an AWS Premier and audited managed services Partner, and Salesforce Consulting partner, AllCloud provides comprehensive AI-led cloud journey support, from initial migration to ongoing management through our Engage Managed Services. Our expertise ensures that clients remain aligned with ecosystem best practices while focusing on their core business growth.
AllCloud serves clients across the globe with offices in EMEA and North America. www.allcloud.io
About the Role
We are looking for a Business Application Administrator with strong Salesforce administration experience to support and enhance our internal business applications. The ideal candidate is a proactive problem solver who can translate business needs into scalable Salesforce solutions, troubleshoot complex issues, and ensure the overall health and reliability of the platform.
This is a highly collaborative role that works closely with business stakeholders, supporting day-to-day operations while contributing to release readiness, quality assurance, and continuous platform improvements.
Key Responsibilities
- Administer and enhance Salesforce using declarative configuration, with a strong focus on Flows, validation rules, page layouts, permissions, and automation.
- Serve as the primary point of contact for Salesforce support requests by triaging, investigating, and resolving business issues.
- Partner with stakeholders to understand business requirements, translate them into technical solutions, and identify root causes of system issues.
- Perform troubleshooting across Salesforce and integrated business applications to ensure reliable system performance.
- Execute and support Quality Assurance (QA) activities, including test planning, test execution, and validation of business processes before production releases.
- Support release management activities, including deployment validation, release readiness, and post-release verification.
- Monitor and maintain Salesforce organizational health by identifying configuration improvements, reducing technical debt, and ensuring platform best practices.
- Collaborate with cross-functional teams to support integrations with tools such as Slack, JIRA, and Professional Services Automation (PSA) platforms.
- Create and maintain system documentation, user guides, and standard operating procedures.
- Continuously identify opportunities to improve business processes, automation, and user experience.
Requirements
Skills & Qualifications
- 3–5 years of experience in a combination of Business Analysis, Business Applications Administration, Salesforce Administration, or a similar role.
- Strong hands-on experience administering Salesforce, particularly Salesforce Flows, validation rules, page layouts, permissions, automation, reports, dashboards, and data management.
- Strong Business Analysis capability, including requirements gathering, stakeholder interviews, process analysis, documentation, gap analysis, and solution definition.
- Experience working directly with business stakeholders to understand problems, define requirements, and translate them into technology solutions.
- Experience supporting Sales Cloud and/or Service Cloud environments.
- Strong troubleshooting and root cause analysis skills.
- Experience with QA, UAT, test planning, test execution, and release validation.
- Good understanding of Salesforce security, profiles, permission sets, data access, reports, dashboards, and data quality.
- Ability to create functional requirements, user stories, process flows, acceptance criteria, and business/process documentation.
- Strong analytical and problem-solving skills with the ability to understand both business processes and technical/application considerations.
- Excellent English communication skills, both written and verbal.
- Ability to manage multiple stakeholders, priorities, and application initiatives in a fast-paced environment.
AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.