With rising customer expectations for fast customer resolution and excellent customer service, companies need to ensure that their contact centers are scalable, responsive and reliable to stay ahead of the competition. But getting started doesn’t have to be a daunting task, and it doesn’t mean you have to step away from what you currently have running. With Amazon connect, you can build and test in your current environment, all while maintaining your business.
In today’s video, AllCloud’s Eric Crump, SVP, AWS North American, discusses the value of moving to a cloud contact center and how to take a start small approach to remain agile, set up quickly and evaluate the benefits for your business.
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