AMAZON CONNECT EXPLORATION PROOF OF CONCEPT

Break out of your traditional contact center technology contracts and improve your contact center technology capabilities while reducing organizational costs.

Create a business case & roadmap, see the solution live in your environment 

AllCloud’s 1-2 week Amazon Connect Exploration is a jump start for your organization’s contact center technology. Our AWS experts will review your current state, capture specific evaluation criteria and document your business challenges to build out the initial use-case proof of concept. Let our experts help to prove out how Amazon Connect can work for your organization with this risk free offer. 

Amazon Connect Exploration POC Includes:

✔️ Initial Business Case, TCO & ROI

✔️ Implement Amazon Connect POC including two Call Flows

✔️ Configure initial reporting dashboards

✔️ Implement the Amazon Contact Control Panel (CCP) for the POC team up to 10 CX Reps leveraging voice & chat

✔️ Implement one integration into a supporting CX system

Add-On Options:

• Contact Lens | ML Capabilities
• Amazon Lex Conversational Bots
• Additional Integrations & Call Flows

Why Amazon Connect?

• Easy set up and management • Highly scalable and elastic • Flexible and customizable • Reliable • Pay-as-you-go