Last week, from September 16th-19th, I had the privilege of attending Salesforce’s annual flagship conference, Dreamforce 2024, in San Francisco, California. The event brought together nearly 50,000 professionals, thought leaders, and industry experts from around the world to explore the latest innovations, trends, and best practices in the Salesforce ecosystem.
I was fortunate to participate in several activities throughout the week including hosting a speaking session on Why Admins Need to Care About Data Cloud, hosting an executive RCG and MFG roundtable, attending the many AllCloud led events and meeting with so many customers, prospects and Salesforce teams.
Attending this conference not only enhanced my understanding of the evolving Salesforce landscape but also provided valuable insights into how AllCloud can help bring these innovations to our customers.
The following announcements were the key focus areas of the Dreamforce 2024 keynote:
- Launch of Agentforce: Salesforce’s new AI platform that enables organizations to build and manage autonomous agents across various business functions, powered by the Atlas Reasoning Engine.
- Data Cloud enhancements: New additions include native processing for video and audio formats, 200+ pre-built connectors, and sub-second real-time capabilities for data ingestion and activation, underpinning the quality of AI in Agentforce.
- Addressing the AI skills Gap: Salesforce offers free premium instructor-led courses and AI certifications through 2025, along with investments in AI centers and upskilling initiatives.
- Empowering Slack with AI: Agentforce brings new AI-powered features to Slack, including agents in channels, third-party AI integrations, Salesforce channels, and improved search and automation capabilities.
How can AllCloud help you leverage these amazing new opportunities?
Agentforce: Unlocking Business Value Through AI
Salesforce’s rebranding of Copilot Builder as Agentforce brings clarity to its business applications, making it easier for organizations to understand the benefits of deploying autonomous agents. At AllCloud, we are well-positioned to help businesses unlock value from Agentforce by aligning it with high-impact use cases that address your specific business needs.
Maximizing Salesforce’s Free Offerings
Salesforce’s Foundations program, which includes access to premium AI capabilities, offers a unique opportunity for customers to experiment with advanced features. However, navigating these offerings and extracting their full value requires expertise. AllCloud can guide you in optimizing your Salesforce investment and ensuring you’re leveraging these tools effectively.
GenAI and Thought Leadership
With GenAI gaining momentum, the focus has shifted from hype to actionable strategies that drive ROI. AllCloud is here to lead the way with thought leadership, offering practical insights and guidance to help you implement GenAI solutions that address your specific challenges and deliver meaningful outcomes.
Customer 360 and Data Cloud: A Unified Approach
Salesforce’s renewed emphasis on Customer 360, powered by Data Cloud on Hyperforce (AWS), aligns with AllCloud’s strengths in data management and integration. Our experience in deploying Customer 360 solutions and leveraging AWS’s powerful data infrastructure enables us to deliver a unified, seamless experience across your customer touchpoints.
Opportunities for ISVs on AWS Marketplace
With all Salesforce products now available on AWS Marketplace, there are new opportunities for Independent Software Vendors (ISVs) to build innovative solutions. AllCloud’s expertise in the Salesforce-AWS ecosystem allows us to help ISVs take full advantage of Salesforce’s incentive program and build scalable solutions on Hyperforce.
AllCloud’s Recommendations for Customers
As your trusted partner, we have a few recommendations on how to proactively take advantage of the latest innovations coming out of Salesforce. Here’s on top five:
- Identify high-impact use cases for Agentforce and GenAI that align with your business goals.
- Optimize your Salesforce investment by exploring free premium offerings and advanced features.
- Develop a robust Customer 360 strategy by leveraging Data Cloud and AWS foundations to create a seamless customer experience.
- Accelerate your time-to-value across Salesforce and AWS through strategic implementation.
- Partner with AllCloud for Success—ok, this one might be a bit biased.
As the excitement of Dreamforce winds down, and you start to think about how to leverage these innovations to drive success across your organization, AllCloud is ready to help provide hands-on-support and tailored guidance to ensure you stay ahead of the curve. Reach out to your AllCloud account manager or contact us directly to schedule a consultation.