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Director Operations Program Management

United States · Full-time · Management

About The Position

The ideal candidate will be a senior program manager well versed in agile project delivery methodologies, with excellent logic and problem-solving skills coupled with proven hands-on experience managing multiple software and/or data development projects simultaneously. The candidate must also have consulting experience, be able to effectively communicate with internal stakeholders, manage deliverable deadlines, and oversee the execution of projects.


  • Provide exceptional leadership, guidance, and mentorship to the operations program management team.
  • Standardize our global delivery methodology across practices with a step-by-step approach to manage and deliver projects successfully using a consistent approach.
  • Implement global delivery metrics scorecard.
  • Own and evolve internal project management best practices.
  • Drive continuous process improvement activities to pinpoint factors that will drive performance improvement in the organization.
  • Manage internal project budgets and resources efficiently and report on ROI.
  • Identify and remove project impediments, remediate identified risk items, and facilitate project conflict resolution as necessary.
  • Communicate the financial and schedule health to executive stakeholders.
  • Demonstrates strong collaborative, communication and change management skills and global awareness and sensitivity to multiple cultures
  • Manage team of project manager(s) and/or project analyst(s).


Must haves:

  • 10+ years technical project management experience with a thorough understanding of Agile software development methodologies and tools (JIRA, Confluence, Smartsheet, etc.).
  • Project or process certification such as PMI-PMP, CAPM, CSM, PMI-ACP, Six Sigma Green or Black Belt, etc.
  • Experience working as a consultant.
  • FinancialForce PSA and Salesforce experience.
  • Excellent organizational skills. You are able to conscientiously manage and follow up on multiple concurrent tasks and requests on tight deadlines.
  • Experience and wisdom to lead project teams, manage risks and have overseen the delivery of multiple projects on time and on budget. 
  • Ability to take ownership of complex efforts and mediate between competing interests and personalities to get an alignment and motivate change.
  • Superb communication and presentation skills, including the ability to communicate between technical and non-technical contributors, and between project teams and senior leadership.
  • Strong technical fluency. Understanding of how multiple systems fit together and can communicate technical ideas to non-technical stakeholders.
  • A proven talent for building consensus and driving change. You are outcome-focused and results-oriented.
  • Experience with understanding needs, breaking them down into deliverables, and building an appropriate project plan of tasks to accomplish and track the deliverables.
  • Self-motivated, innovative and capable of managing project managers and analysts.
  • “Can do” attitude



  • Experience working with global teams
  • Experience with NetSuite ERP implementations/integrations

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