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CloudOps Team Lead

United States · Full-time · Intermediate

About The Position

AllCloud is a global professional services company providing organizations with tools for cloud enablement and transformation. As an AWS Premier Consulting Partner and an official AWS Authorized Training Partner (ATP)., AllCloud helps clients connect their front office and back office by building a new operating model that allows them to harness the benefits of Salesforce, Snowflake and AWS. With thousands of successful cloud deployments, AllCloud serves clients across the globe with offices in Israel, Europe, and North America. AllCloud is a fast-growing cloud professional services company looking for a talented and passionate Production Team Leader to join our success.

The candidate will lead a team of cloud production experts and be responsible for 24x7 incident response and to customer requests for troubleshooting issues within their cloud environments. The position is dynamic, fast-paced, and requires excellent customer service skills.

How You'll Make Your Mark:

  • Lead a global team members in achieving professional excellence utilizing industry best practices 
  • Advise and maintain a feedback loop with the company’s customers to ensure deliveries are in accordance with the customer’s needs and expectations
  • Function as a go-to tech lead for pinpointing challenges and finding creative solutions
  • Prioritize projects/tasks according to company needs and expectations
  • Provide complete remote services including installation, configuration, maintenance, and disaster recovery
  • Interact with the DevOps teams to resolve issues with third-party products
  • Maintain high customer satisfaction and define incident response procedures based on AllCloud SLA

About You:

  • Experience with leading, mentoring, and developing a team
  • Experience in AWS Services: EC2, Lambda, ECS/EKS, VPC, EBS, RDS, CloudFront, etc.
  • Experience in Monitoring Systems: DataDog and New Relic are an advantage.
  • Experience in Containers technology ( K8s / EKS / Docker ) - Will be a great advantage
  • Experience working in a Linux and Windows environment
  • Experience working with network and security environments
  • Familiarity with Infrastructure as code methodologies and technologies - Terraform / Cloudformation
  • A team player, self driven, customer obsessed, excellent communication skills, problem solver

Why work for us?

Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, flexible hours, and mentoring. Apply now to become part of the team.

AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. 

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John Hanchak

John Hanchak joined AllCloud in 2021 and is responsible for the talent strategy across the company.  As Chief People Officer, John leads the global Employee Success (ES) team and is responsible for leading all ES functions worldwide, including talent acquisition and management, compensation, ES operations, and employee experience and engagement.

He has over 20 years of experience with high-growth technology companies, leading talent acquisition within both large global brands and start-up organizations. In previous positions, John worked as the leader in Talent Acquisition at Egnyte, Hitachi Vantara, Jive Software, Achievers, and inCode Wireless. He has spent his career focused on talent strategies to ensure maximum business growth and the best employment experience.