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IT Support Specialist

United States · Part-time · Entry-level

About The Position

AllCloud is a Global Professional Services Company providing organizations with tools for cloud enablement and transformation. As an AWS Premier Consulting Partner and an official AWS Authorized Training Partner (ATP)., AllCloud helps clients connect their front office and back office by building a new operating model that allows them to harness the benefits of both Salesforce and AWS. With over 12 years of experience and a portfolio with thousands of successful cloud deployments, AllCloud serves clients across the globe. AllCloud has offices in Israel, Europe, and North America. 

AllCloud is looking for a part time/contract IT Support Specialist, your key area of responsibility will be creating customer satisfaction through your superb troubleshooting and problem-solving skills. You will support internal employees globally that will be using Windows and MAC OS devices. You understand the business impact of incoming tickets and will troubleshoot effectively to resolve issues and answer questions. Strong communication and organizational skills will make you an ideal and successful candidate.


To make a positive impact as part of our team, your focus in this role will be to:


  • Provide proactive tech support to remote users for all issues, prioritizing and analyzing the issues.
  • Administer, organize, and maintain data and inventory related to users, devices, accounts, and systems.
  • Configure, troubleshoot, and manage end use hardware and software
  • Provide technical onboarding and training for employees relating to hardware, software globally.
  • Manage incidents and problems by escalating issues to vendors and partners, while providing updates and communicating on progress status internally.

 


About You:

  • Ability to attend work 3 days a week on a part time basis and be available for some off hours support when needed.
  • A minimum of 2 years of experience in a technical support role with a focus on customer service.
  • Experience with Google Workspace is preferred.
  • Experience with O365 is nice to have.
  • Proven experience installing, troubleshooting, maintaining, and upgrading Windows (MacOS-based-nice to have) hardware.
  • Current with cutting-edge technology and industry best practices.
  • Excellent communication style - your grasp on the English language is flawless.
  • Detail-oriented, self-sufficient, resourceful, organized, and proactive.
  • The instinct to help teammates thrive and the openness to learn from past experiences.
  • The ability to solve complex problems (or know where to find the answer).
  • Domain expert in laptops, smartphones, software, and security technology.

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John Hanchak

John Hanchak joined AllCloud in 2021 and is responsible for the talent strategy across the company.  As Chief People Officer, John leads the global Employee Success (ES) team and is responsible for leading all ES functions worldwide, including talent acquisition and management, compensation, ES operations, and employee experience and engagement.

He has over 20 years of experience with high-growth technology companies, leading talent acquisition within both large global brands and start-up organizations. In previous positions, John worked as the leader in Talent Acquisition at Egnyte, Hitachi Vantara, Jive Software, Achievers, and inCode Wireless. He has spent his career focused on talent strategies to ensure maximum business growth and the best employment experience.