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SF- Director of Operational Excellence

Israel · Full-time · Management

About The Position

AllCloud is a global professional services company providing organizations with tools for cloud enablement and transformation. Through a unique combination of expertise and agility, AllCloud accelerates cloud innovation and helps organizations fully unlock the value received from cloud technology.

As an AWS Premier Consulting Partner and a Salesforce Platinum Partner, AllCloud helps clients connect their front office and back office by building a new operating model that allows them to harness the benefits of both Salesforce and AWS. AllCloud is supported by a robust ecosystem of technology partners, proven methodologies, and well-documented best practices. Thereby, elevating customers by achieving operational excellence on the cloud, within a secure environment, at every milestone of the journey to becoming cloud-first.


With over 12 years of experience and a portfolio with thousands of successful cloud 

deployments, AllCloud serves clients across the globe. AllCloud has offices in Israel, Europe, and North America. 

Job Summary

The Director of Operational Excellence  coordinates with a variety of business units to develop, test and refine business processes and practices to provide the site and business unit with an advantage. This role must be able to engage with all levels of technology operation teams, engineering, business process owners and management to innovate and implement processes to support business growth. The goal is to maximize value through efficient systems and freeing up manager’s time to focus on the business.

This role is responsible for site-wide process design, using data and metrics to drive continuous improvement and optimization efforts by reducing waste and inefficiencies,  but must coordinate efforts across sites within the business unit.

Summary of Key Responsibilities

  • Designs and implements changes to processes that improve results and reduce cost and eliminate waste
  • Coordinates with a variety of business units to develop, test, and refine business processes / practices
  • Leverages data to drive continuous improvement in areas such as productivity, quality, customer service, and sales
  • Creates a roadmap for tools and technology needed to ensure improvement in processes
  • Proactively address problem areas and improve efficiencies
  • Streamlines processed to allow for expansion


  • Minimally a bachelor’s degree in a quantitative field from a four-year college or university strongly preferred; and 3+ years related experience within industry
  • Familiar with the design of SOPs, Work Instructions, and Job Aides to improve workflow and compliance
  • Understanding of overall stability processes
  • Enhance Sample Lifecycle management
  • Strong quantitative capabilities. Adept at drawing conclusions from a variety of data sources.
  • Successful management of cross-functional teams to perform process analysis, improvement and implementation on a national scope.
  • Exceptional analytical, creative, technical project management and interpersonal skills, along with an intense customer focus.
  • Tactful communication (written and presentation) style; need to have the ability to create a story and value proposition, develop presentations, and present in front of internal/external clients, as well as frontline to executive levels.
  • Experience leading by influence, and success in being a driver of change in an organization.
  • Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities.
  • Highly goal and result oriented.
  • Prioritizes tasks according to business objectives and can pursue several objectives simultaneously.
  • Can work independently with a high degree of self-motivation.
  • Knows how to obtain support from different collaborations.
  • Tackles problems with enthusiasm and curiosity.
  • Treats colleagues at all levels with respect.
  • Very effective listening skills with the ability to hear attentively and process information correctly.
  • Ability to discuss and reach an agreement in a professional manner.
  • Ability to manage and analyze a situation and develop a professional solution to the organization


Why work for us? 

Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, flexible hours, and mentoring. Apply now to become part of the team. 

AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

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John Hanchak

John Hanchak joined AllCloud in 2021 and is responsible for the talent strategy across the company.  As Chief People Officer, John leads the global Employee Success (ES) team and is responsible for leading all ES functions worldwide, including talent acquisition and management, compensation, ES operations, and employee experience and engagement.

He has over 20 years of experience with high-growth technology companies, leading talent acquisition within both large global brands and start-up organizations. In previous positions, John worked as the leader in Talent Acquisition at Egnyte, Hitachi Vantara, Jive Software, Achievers, and inCode Wireless. He has spent his career focused on talent strategies to ensure maximum business growth and the best employment experience.