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Salesforce System Analyst
About The Position
About AllCloud
AllCloud is a global professional services company providing organizations with the tools for cloud enablement and transformation. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner and Snowflake Premier Partner, AllCloud helps clients connect their front office and back office by building a new operating model that allows them to harness the benefits of cloud technology and data and analytics.
Job Summary
AllCloud is looking for a Salesforce System Analyst to join our growing Professional Services Team and to play a key role in managing customers, and helping onboard new clients. The Salesforce System Analyst is the primary contact point for the client during the pre-launch period and will lead the implementation while ensuring scope, quality, and timeline are met.
Summary of Key Responsibilities
- Understand customers needs, current workflows and design implementation plan to address those needs.
- Configure Salesforce platform in client environment as per Statement of Work and implementation plan.
- Communicate to the client needs of the new implementation.
- Work with client Success teams to successfully transition the account from the implementation period to the launch, training, post-launch, and adoption period.
- Lead, define and prioritize business functional requirements.
- Set and manage deadlines with clients and internal team: assign responsibilities, monitor the progress of projects, create weekly client status reports and calls
Requirements
- Minimum of 1-2 years of experience as Salesforce System Analyst or CRM system analyst
- Design solutions, translate business needs into processes and systems and define business requirements into a technical plan.
- Experience in creating and reviewing of all project documentation
- Team player with the ability to self-manage and execute projects from scratch.
- Ability to work with clients to resolve complex issues.
- Comfortable in a fast-paced environment; works well under pressure.
- Strong analytical skills required, including a thorough understanding of how to interpret client business needs and translate them into the application and operational requirements
AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.